We are encouraged to change utility suppliers regularly to get a better deal. We’ll shop around before making that big buy online. But how many landlords look at changing letting agents? Actually, it’s beginning to happen more often nowadays.
If you don’t think you’re getting the best deal, taking a closer look at the local market can make a big difference to the service you receive and the amount it’s costing you.
Top Reasons Landlords Want to Change Letting Agent
One of the biggest problems that landlords complain about is lack of communication. They aren’t kept informed of what is going on. Letting agents are keen to engage when they’re trying to get a landlord on board in the first place but suddenly take a back seat once the contract is signed and the tenants are in place.
Another issues is with letting agents carrying out the jobs they’re responsible for such as quarterly inspections and dealing with repairs when they arise. Letting agents can often be looking more at their own bottom line than delivering the quality management service that their landlords are looking for and which their tenants also expect.
Getting the right tenant in the first place can be another big issue with some letting agents. Landlords complain of not being told about potential problems which may have been revealed while obtaining references, for example. Poor quality tenants can cost landlords a great deal, especially if the letting agent is not paying as much interest to the property as they should.
Another obvious problem is hidden charges or surprises when that next account bill comes through. This can often happen because the landlord hasn’t read their agreement properly or understood it fully. It can also be a sign that your letting agent is more concerned about boosting their profits than dealing with you as a valued client and is hiding certain charges from you.
Is It Time to Review Your Letting Agent?
If you’re not entirely happy with your current letting agent there are a number of things you can do. The first and most expedient is to meet with the agent and try to iron out any difficulties – it may just be that certain things need to change to provide you with the service you’re looking for. If that fails, it may well be time to take a look at what else is on offer in your area.
Ideally, you want to find a letting agent that provides you with the personal touch, something we all seem to expect more nowadays. It can be difficult to get this with larger companies who tend to operate a one size fits all service. The other key factor is building a healthy, strong relationship with your letting agent. Getting to know who is handling your account and having the same person to contact each time not only improves communication, it also leads to a much better service.
At Amber Properties in Northampton, the key to our success over the last five years has been our understanding of what our clients need and working closely with them to deliver on their expectations. If you want a letting agent that really understands your requirements, contact us today on 01604 644449.